Choose the closest topic so the request is easier to route.
Request topics
Do not paste a full transcript in the first message. A title, approximate time and short description are usually enough.
- Account and login
- Access and invite
- Recording and upload
- Meetings and projects
- Lectures and subjects
- Contexta answers
- Export and sharing
- Billing and limits
- Privacy and deletion
- Report a bug
Account and access
If sign-in fails, check that you are using the account that received access or an invite.
- Invite did not arrive
- Google sign-in does not work
- Need to change account email
Recording and processing
If a meeting or lecture is processing for too long, include platform, approximate duration and upload time.
- Recording did not upload
- Transcript is not ready
- Long audio processing failed
Contexta answers
If a Contexta answer is incomplete, check the chosen context: meeting, project, lecture or subject.
- Contexta missed a meeting
- Need a simpler learning explanation
- Need to find a project decision
Privacy and deletion
For deletion or data requests, include account email and material type. Do not paste a full transcript in the first request.
- Delete a meeting
- Delete a lecture
- Request account data
Form
Support request
Describe what happened. Do not paste a full transcript in the first message.
We will answer directly
The more precise the topic and context, the faster the issue can be found.